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Hospitality Financial Leadership – What Do You Do When the Reservation Phone Stops Ringing in Your Hotel?
An old GM of mine was fond of this statement. He usually came at it from the other end of this by saying, “Any monkey could fill this place when the phones are ringing.” And I think he is right.
As the famous saying by JFK goes, “A rising tide floats…
Hospitality Financial Leadership – We’re Getting You a Bigger Plane – A Tribute to JP
I was scheduled to speak at a conference in Wisconsin in late April of 2016. While I was preparing for my speech, I learned of my father-in-law’s hospitalization due to pneumonia.
Johanne was working that week in San Francisco. JP was 82 and had been struggling a bit of late.…
Hospitality Financial Leadership – Labor Productivity Workshop
You Can’t Manage What You Can’t Measure
Teach your managers and leaders to use labor productivity measurements.
- In our…
Chapter Five – The Wrath
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…
Hospitality Financial Leadership – Two Lies You Need to Stop Telling Yourself
#1 – The Lie is Complexifying Everything
That’s a word that means we’re making things complex or what complexifying also means: You are taking one issue and applying it to many situations or people.
For instance, the issue of leaders not giving you the information you need so you can do your…
Hospitality Financial Leadership – Only 2% Better
When we think about solving a problem or fixing a situation and especially when it is a complex issue, we tend to put our head in the sand, throw up our hands and say, “This is not working. It’s so screwed up it will never get better.”
Time to wake up! There…