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When heads of state come to visit your hotel they usually make a bit of a show. The Russians are no exception; they even bring their own warship, the KGB and a wad of cash!

I had the pleasure of witnessing the Russian President Dmitriy Medvedev’s arrival in San Francisco in June of 2010. He flew in the presidential plane,…

Going to a professional automobile race is always an opportunity to meet famous people. What you need to do is be able to identify these people because they are right under your nose. In this piece I am writing about one such encounter with the late and great Mr. Paul Newman.

👏 Fast Track Your Future – Meet Your Facilitator!
      David Lund, The Hotel Financial Coach

We’re excited to welcome back David Lund, an international hospitality financial leadership expert, coach, trainer, and speaker, for our Fast Track Financial Leadership series, sponsored by SONA, kicking off…

Creating a great commentary for your owners and corporate is a monthly mainstay in almost every hotel. It can also be a large dose of drudgery. This article is about how you can create an effective system in your hotel to generate a strong and meaningful commentary based on information from all areas of your business. Creating this kind of…

CSMD – “Conference Services Managers’ Disease” and Its Devastating Effects on Your Hotel’s Bottom Line

I first diagnosed CSMD at Hotel Vancouver in British Columbia, Canada where I held the position of hotel manager in the early 2000’s. I call it “conference services managers’ disease” because this position seems to develop this disease more often than other leadership roles in…

“The right constraints can lead to your very best work. My favorite example? Dr. Seuss wrote The Cat in the Hat with only 236 different words, so his editor bets him he couldn’t write a book with only 50 different words. Dr. Seuss came back and won the bet with Green Eggs and Ham, one of the bestselling children’s books…