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I thought about pausing for a while, but I have decided to serve you instead.

I want to send a note to you, my loyal readers to let you know I am thinking of you at this challenging time.

I am sending you a wish for good luck and I hope your family and your hotel community are OK. I…

Controlling the beverage cost is a big deal in hotels. People like to drink and that’s great for the bar, but you have to remember the people serving your drinks need a tight set of checks and balances or else they will help themselves to your supplies. It’s just human nature…

In the business world protecting your assets is a critical strategy. Without it, you are open to “things” happening that can cost you a fortune. I was trained with the concept of separation of duties as a foundation so in some respects I take it that everyone else has the same perspective.

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The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

A lot has been said about the flu outbreak and the devastating effects it will have on the travel and hotel industry. But what can you do about it? The old saying, “You can’t save your way to prosperity,” still holds true, but you can be the best of class when it…

Hotels are notorious for ghosts and ghost stories. Especially in old hotels. This is a story about one of my creepier encounters with something while working in one of the oldest and most famous hotels in the world.

Ever wonder why hotels have so many ghosts? The reason is lots of…