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In the hotel business, we have three equal pillars. The guest, the colleague and the money. We need to realize that the third pillar—the money, the owner, the P&L, the paperwork, whatever you want to call it—needs a proper voice. The right voice, a voice that speaks to the leadership and the…

I have learned a few things since starting my own business nearly seven years ago. Here is a short list of accomplishments:

• I have managed to survive as my own systems manager which also means looking after Johanne’s stuff which is no small feat for an older guy like me.
• I…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

This pop culture expression was coined by Andy Warhol and a friend Nat Finkelstein in 1968. I’m taking some liberties here but in 1968 it was 15 minutes of fame and in today’s world – who’s got 15 whole minutes anymore – it’s 15 seconds!

This story is about my 15 seconds of so-called fame. Fame to me…

In the business world protecting your assets is a critical strategy. Without it you are open to “things” happening that can cost you a fortune. I was trained with the concept of the separation of duties as a foundation so in some respects I take it that everyone else has the same…

Michael Wayne Dunahee (born May 12, 1986)[1] is a missing child from Victoria, British Columbia, Canada, who disappeared when he was four years old and has never been found.

He disappeared from the playground at Blanshard Park Elementary School, also known as the Blanshard Street Playground, in Victoria, British Columbia on March…