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“All children, except one, grow up.” ~ Peter Pan

In the hotel business we don’t want to grow up either. That’s why so many people find our business so exciting and interesting and that’s why they stick around and work crazy days and super long weeks. Why else would anyone…

The next morning, I arrived at the hotel a bit earlier than the previous two days. I walked the lobby, the back spaces and stopped by the cafeteria, aptly named The Odin.

In this interview you will learn the following:

• Why we need all leaders to contribute to the financial health of the hotel?
• How we can drive financial performance with leadership?
• What’s the role of the General Manager and Owner with financial leadership?
• How to get your…

Most hotels measure payroll as a percentage of revenue or, as it is commonly referred to, labor cost percentage. This is not helpful. Why, you ask? Well, first of all, if sales magically increase because of an increase in the average room rate or average cover, your labor cost will automatically improve.…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

Hot on the heels of creating a hotel policy manual is the newfound ability to create an internal control review process. Policies are all about the rules of the road and the ICR is all about the roadside check stop.

“Excuse me, Sir, have you been drinking tonight?”

“Why no,…