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The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

The hotel business is a retail business and in order to stay on top of your business, you must fully and completely balance your daily revenues and settlements. This means dotting the eyes and crossing the Ts, examine them. Every day we begin anew and every day is a story unto itself…

What you really want and what your business really needs is a DOF that is a “financial leader”–the kind of DOF that is going to teach and lead the non-financial managers in your hotel. You want the DOF to be as effective with the forecasts and commentaries as they are with the day-to-day accounting. You want your DOF to…

I like to talk to my workshop participants about this important view of their world before we begin. I know that most have come to my workshop thinking we are going to talk about accounting and for most people, that’s comparable to a dentist appointment. I mean, who would knowingly and enthusiastically…

My hometown is St Andrews, New Brunswick in eastern Canada. The town overlooks Passamaquoddy Bay and to the south we are flanked by the great state of Maine. Every year in this part of the world the US governors and the Canadian provincial premiers get together for bilateral talks, some good food,…

This summary will tell you more about financial leadership in the hospitality industry. It is a summation of information from my research as part of my bachelor’s degree at the Hotel Management School of Maastricht in The Netherlands. Amber Habing