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The hotel business is a retail business and in order to stay on top of your business you must fully and completely balance your daily revenues and settlements. Every day we begin anew and every day is a story unto itself when it comes to the revenues and settlements. I may sound…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

Internal controls in your hotel are critical and they need to be designed to keep your assets safe and your money where it belongs – with you and not in someone else’s pockets.

Quantify Health will lower the cost of healthcare for self-funded employers by over $300 per employee per year without changing the TPA/ carrier and zero member impact, USA only.

In the hotel business, we have three equal pillars. The guest, the colleague and the money. We need to realize that the third pillar—the money, the owner, the P&L, the paperwork, whatever you want to call it—needs a proper voice. The right voice, a voice that speaks to the leadership and the…

I have learned a few things since starting my own business nearly seven years ago. Here is a short list of accomplishments:

• I have managed to survive as my own systems manager which also means looking after Johanne’s stuff which is no small feat for an older guy like me.
• I…