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I read his book, “The Shining,” while working that first winter in the bar at the Algonquin Hotel, in St. Andrews N.B., Canada which is my hometown. The book captivated my imagination about all things supernatural and the hotel. I can say that I had more than one conversation with my Lloyd on some of those lonely nights tending…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

As you know the front office is the command post for your operation, and it’s also the point where all the receipts come through. Making sure you have solid internal controls at the desk is not only good business, it’s mission-critical. Without these safeguards you are wide open and as someone once…

I have been thinking about this topic for some time. Especially now in 2020 with the social unrest in this country and elsewhere in our world I think it’s time to speak up. For me, that means offering what I think is a path to an improvement in the way we look…

In this hard hitting interview you will learn what to tell your owner about how you’re going to successfully manage their asset. What are the leadership strategies you will use to generate a superior return on their investment? How will you show up as the number one and instill confidence and lead your team around the money piece?

If you’re…

If you wish you could do more each day and you’re open to looking at things differently, to consider there may be a stronger system to follow, perhaps this one is for you. Also, if you’re a big fan of multi-tasking then YOU HAVE TO read this.

When we have a routine,…