Hotel Financial Coach Blog

The Paper Can’t Talk

In the hotel business, we have three equal pillars: the guest, the colleague and the money. We need to realize that the third pillar, the money, the owner, the P&L, the paperwork, whatever you want to call it, it needs a proper voice. The right voice, a voice that speaks to the leadership and the...

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Hospitality Financial Leadership – Conference Services Managers’ Disease and Its Devastating Effects on Your Hotel’s Bottom Line

I first diagnosed CSMD in a hotel where I held the position of the hotel manager in the early 2000’s. I call it conference services managers’ disease because this position seems to develop this disease more often than other leadership roles in hospitality. However, it’s important to point out CSMD is not limited to just...

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